Episode 309
Elevating Infusion Care: Creating Retail-Based Solutions for Chronic Condition Management with Torben Nielsen
This episode’s Community Champion Sponsor is Ossur. To learn more about their ‘Responsible for Tomorrow’ Sustainability Campaign, and how you can get involved: CLICK HERE
Episode Overview:
The traditional infusion care experience is overdue for a consumer-centered transformation.
Our next guest, Torben Nielsen, is leading this revolution as CEO and Co-Founder of Uptiv Health.
With 15+ years building innovative healthcare solutions and executive experience at retail giants like LEGO, Torben brings a unique consumer-first perspective to healthcare delivery.
After successful leadership roles at ZoomCare and HealthSparq, he's now reimagining infusion care for patients with chronic conditions through Uptiv Health's retail-based centers.
The platform combines comfortable, private treatment suites with a comprehensive digital experience that extends care beyond the infusion chair.
Join us to discover how Uptiv Health is delivering spa-like experiences at half the cost of hospital settings while setting a new standard for whole-person care in the $150 billion infusion market. Let's go!
Episode Highlights:
- Uptiv moves infusion care from hospitals to retail locations, offering a "spa-like" experience at 40-70% lower cost.
- Private suites and a 1:3 nurse-to-patient ratio help achieve a remarkable 99 NPS score.
- 90% of patients use Uptiv's app for appointment management, messaging, and health data access.
- Beyond infusion, Uptiv provides whole-person care including behavioral health screening and therapy services.
- Raising Series A funding to expand, while seeking partnerships with health systems to shift biologics to retail settings.
About our Guest:
Torben is the CEO and Co-Founder of Uptiv Health, a fast-growing tech-enabled infusion care platform providing in-person and virtual infusion and chronic condition management services. Prior to Uptiv, Torben was CEO of ZoomCare, an on-demand retail & virtual healthcare platform, scaling it to the largest primary and urgent care provider in the Pacific Northwest serving 350,000+ patients annually.
Prior to ZoomCare, Torben co-founded a software-as-a-service company, HealthSparq, in 2012 and grew it to the second-fastest-growing digital health company in the US in 2016. Before entering healthcare, Torben held executive roles in technology and consumer companies like XEROX and LEGO. His leadership was recognized by the Portland Business Journal as "Executive of the Year" in Oregon in 2021.
Links Supporting This Episode:
- Uptiv Health Website: CLICK HERE
- Torben Nielsen LinkedIn page: CLICK HERE
- Uptiv Health LinkedIn: CLICK HERE
- Mike Biselli LinkedIn page: CLICK HERE
- Mike Biselli Twitter page: CLICK HERE
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